The Consumer Engagement Project is a coalition of four Colorado organizations that advocate for affordable, high quality health insurance for all Coloradans. The organizations include the Colorado Consumer Health Initiative, Adelante con la Salud, the Colorado Public Interest Research Group, and CCLP. Project partners developed and administered a survey to gather consumer feedback regarding the consumer experience for consumers enrolling in coverage through Connect for Health Colorado (C4HCO). Findings have been synthesized in an issue brief series.
Brief 2: Marketplace and Medicaid eligibility: Feedback from eligibility and enrollment professionals
The Connect for Health (C4HCO) marketplace is designed to serve as a place where individuals and small businesses can shop for coverage using easily understood comparable information about their coverage options. The Marketplace is one of multiple entry points where Coloradans can obtain coverage. There is a “no wrong door” approach; this means individuals and families should be able to complete an application for coverage either through the marketplace, Medicaid or the Children’s Health Insurance Plan (CHP+). Between December 2013 and March 2014, the Consumer Engagement Project interviewed eligibility and enrollment professionals (including Health Coverage Guides and county eligibility workers) from across Colorado. Based on feedback, four themes emerged regarding the eligibility and enrollment process.
We need to build a knowledge base so clients do not become disenfranchised.
– Health Coverage Guide