The Consumer Engagement Project is a coalition of four Colorado organizations that advocate for affordable, high quality health insurance for all Coloradans. The organizations include the Colorado Consumer Health Initiative, Adelante con la Salud, the Colorado Public Interest Research Group, and CCLP. Project partners developed and administered a survey to gather consumer feedback regarding the consumer experience for consumers enrolling in coverage through Connect for Health Colorado (C4HCO). Findings have been synthesized in an issue brief series.
Brief 1: Colorado’s assistance network provides essential services
The Affordable Care Act (ACA) created a program of assisters called Health Coverage Guides in Colorado to help individuals, families and small businesses learn about their health coverage options through a state insurance marketplace and to assist with enrollment. Between October 1 and November 25, the Consumer Engagement Project collected 56 surveys from individuals either after they met with a Health Coverage Guide or during organized group user sessions. Despite the small sample size, clear themes emerged.
Very professional and a caring environment, really took the time to make sure I understood everything.
– Survey Respondent